AI agent that qualifies patients, schedules appointments, and sends reminders, with no human intervention in most cases.

The challenge

The clinic was losing patients to competitors because scheduling only worked during business hours. The reception team was overwhelmed with calls and messages, and the no-show rate reached 35% due to inconsistent reminders.

The solution

We implemented a WhatsApp AI agent that qualifies the patient (appointment type, insurance, urgency), checks real-time availability, and books directly into the clinic's calendar. The system also sends automatic reminders 48h and 2h before the appointment.

Results

• →68% of appointments now booked via WhatsApp, outside business hours
• →41% reduction in no-shows with automated reminders
• →Reception freed to focus on in-person care and complex cases
• →Average scheduling time: from 8 minutes to 90 seconds

Technologies used